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Refund policy

Our Commitment to Quality

At Last Manner, we take pride in the quality and value of our products and hope you love them as much as we do. However, we understand that sometimes there’s no substitute for experiencing a product firsthand. If you are unsatisfied with your purchase for any reason, you can return most items within 30 days of delivery for a refund.

Return Policy

Returns are accepted within 30 days of receiving your order, provided the merchandise is in new, unused condition and includes original packaging where reasonably possible. Returns received after 30 days will not be accepted. (See Non-Returnable Items below.)

Please inspect your shipment upon arrival. If you notice damage or loss, contact us immediately.

To be eligible for a return (non-EU customers), items should be unused and in the same condition as received. Items showing signs of use, damage, or missing components may not be accepted or may be partially refunded.

Minor imperfections in materials such as leather, brass, copper, and aluminum are normal and part of the natural character of these materials. Many items are handmade and may have slight variations that are not considered defects.

Return Instructions

Domestic Returns

If your item is in new, unused condition and includes original packaging and accessories, please use our Returns Portal to initiate a return. Once approved, we will provide a prepaid return shipping label. Refunds are issued after items are received and inspected.

International Returns (Non EU Customers)

International returns are accepted; however, customers are responsible for return shipping. A prepaid return label may be provided upon request, and any return shipping costs, import duties, or re-entry fees may be deducted from the refund. To initiate an international return, please contact support@lastmanner.com for authorization. Returns sent without authorization may not be accepted.

International Customers (EU Customers)

Within 14 days of delivery, EU/EEA customers have a statutory right of withdrawal — please see the EU/EEA sections below. After the 14-day withdrawal period, EU/EEA customers may still return eligible items under our standard 30-day return policy, on the same terms as international (non-EU) returns, including customer-paid return shipping and any applicable restocking fee. Click here to exercise your right to withdrawal. 

Refunds & Restocking Fees

Original shipping costs are non-refundable (non-EU/EEA returns).

A $5 restocking fee applies to refunds issued to the original payment method (non-EU/EEA returns only). This fee does not apply to store credit or exchanges.

Refunds are processed within 7–10 business days after we receive and inspect the returned item.

Exchanges

We offer exchanges within 30 days if items are unused and include original packaging. If the replacement item is lower in price, the difference will be refunded. If higher, the difference must be paid before shipment.

Return shipping for exchanges is covered by us. Standard shipping policies apply to replacement items.

Non-Returnable Items

We cannot accept returns of the following items:

  • Photographs, posters, gift cards, vintage artwork, vintage items, and “Bygone Goods” (final sale)
  • Copper, brass, or bronze items that show oxidation or evidence of use
  • Lighters that have been filled with fuel or show evidence of use beyond inspection (including fuel residue, odor, or wear)
  • Any item returned after 30 days
  • Any item not in original condition, missing parts, or without manufacturer packaging

Items damaged in transit may be evaluated on a case-by-case basis.

Damaged, Missing, or Incorrect Items

If you believe your package has been damaged or tampered with, please document the condition before opening it. Photos or video of the sealed package, shipping box, and label may be required.

To process claims, we may request:

  • Photos of all sides of the shipping box
  • Clear image of the shipping label
  • Photos of inner packaging
  • Photos of the item and issue

In some cases, a continuous unboxing video may be required.

Carrier investigations may be necessary for missing or damaged items. No resolution can be issued while an investigation is active.

EU/EEA Statutory Rights Override

For customers in the European Union (EU) or European Economic Area (EEA), statutory withdrawal rights apply and take precedence over any conflicting terms in this policy.

EU/EEA Right of Withdrawal

Customers in the European Union (EU) or European Economic Area (EEA) have a statutory right of withdrawal.

You may withdraw from your purchase for any reason within 14 days of receiving the goods by notifying us of your decision — for example, using our withdrawal form available here or by contacting us directly at support@lastmanner.com. After notifying us, you must return the goods within 14 days.

Customers are responsible for the direct cost of return shipping, including any return customs duties, import taxes, or clearance fees levied on the shipment back to our facility.

We will reimburse all payments received for the returned item(s), including the cost of the original standard delivery service (excluding any additional costs for expedited shipping).

Please note: All international orders are shipped Delivered Duty Unpaid (DDU). Any import duties, VAT, or clearance fees you paid to your local carrier or customs authority upon delivery were not collected by us and are therefore non-refundable by Last Manner. You may be able to reclaim these charges directly from your local customs authority by providing proof of return.

Refunds are issued after we receive the returned goods or proof of return shipment, whichever occurs first.

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. Diminished value may apply where items show fuel residue/burned wicks/used flints (for lighters), odor, scratches, missing components, or other conditions that reduce resale value. A reasonable deduction may be applied based on condition.

For safety and carrier compliance, all lighters must be completely drained of fuel and free of hazardous components prior to transit; customers are responsible for any loss, carrier fines, or damage resulting from improper hazardous material packaging.

Items should ideally be returned in their original packaging where available. Customers are responsible for any loss in value caused by improper packaging during return transit.

The statutory right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized, including engraved or custom products.

In the event of any conflict between this section and the general return or refund policy, this EU/EEA section shall prevail.

Thank You

We appreciate your understanding and support. While our return policies may differ from larger retailers, your patience helps small businesses like ours thrive.

For details on shipping thresholds, international delivery, and customs responsibilities, please see our Shipping Policy.