Shipping policy
We ship with USPS and UPS depending on the destination and the products ordered. Every service we provide comes with tracking and insurance.
Complimentary Shipping Thresholds:
- USPS Ground Advantage (U.S.): Complimentary on orders over $100.00.
Most items will ship within one business day (Monday to Friday, excluding holidays), though we often get orders out the same day if placed by 2 PM Pacific time.
Please note that fine art pieces valued over $500 ship separately via complimentary UPS Expedited insured service with adult signature required. Split shipments will be dispatched simultaneously.
Shipping Costs:
Shipping costs are non-refundable and are calculated at checkout. This does not affect EU/EEA statutory withdrawal rights, under which we refund the cost of standard outbound delivery.
Shipping rates are passed through from carriers and may vary based on destination, weight, and service level. We offer multiple shipping options tailored to speed and affordability. In many cases, we absorb a portion of shipping costs to help keep rates accessible.
Depending on carrier rates and order size, your shipment may be upgraded to a faster service at no additional cost. For higher-value orders, we may include signature confirmation at no additional charge as a deterrent against theft.
Delivery Times:
All delivery estimates are provided in good faith and may be subject to change. For EU and UK customers, this does not affect your statutory rights. We will deliver within 30 days unless otherwise agreed.
Troubleshooting Shipments:
If you encounter any issues with your shipment, such as delays, please reach out to us so we can assist with tracking and resolution. Once your package is with the carrier, delivery timelines are managed by the carrier; however, we remain available to support tracking updates, coordination, and resolution of delivery issues.
Package Security:
Due to the rise in package theft, we strongly recommend having packages delivered to secure locations or ensuring someone is available to receive them. Last Manner advises against leaving packages unattended for extended periods.
While all shipments include tracking and $200 of insurance, this insurance only covers packages while in transit. Carrier insurance applies during transit and does not cover confirmed deliveries marked as delivered by the carrier.
Insurance and Claims:
All shipments include tracking and up to $200 of insurance while in transit. Carrier insurance applies during transit and does not cover packages that have been confirmed as delivered by the carrier.
If an insurance claim is required, we are happy to assist with the process. Claims may take up to eight weeks to resolve, and we are unable to send replacements until the claim has been completed.
If a replacement is issued, Last Manner reserves the right to use any available shipping method.
If you need assistance with a delivery issue, please email us at support@lastmanner.com and we will do our best to help.
International Orders:
- We do not ship knives internationally.
- We ship UPS only.
Customs duties and import taxes on international orders are not included at checkout. They are determined by your destination country, collected by the carrier upon delivery, and are the responsibility of the recipient. Please also be aware that international orders may be subject to additional wait times due to customs processing.
Because these charges are set by your local customs authority and vary from country to country, Last Manner is unable to predict or calculate them in advance. We also have no control over how long customs in your country takes to process a shipment.
Please note that we cannot underdeclare the value of the package; the value on customs forms will match the amount on your invoice. The buyer remains responsible for paying any applicable duties and taxes, and for ensuring the items ordered are legal to import and possess in their country and locality.
If an order is rejected, returned, or otherwise not delivered due to unpaid customs charges, non-compliance with local laws, import restrictions, or carrier/customs decisions, any return shipping costs or fees incurred may be deducted from any refund issued, to the extent permitted by applicable law. Customs authorities and carriers determine eligibility for import and clearance, and we are unable to influence or override these decisions.
For details on returns, refunds, exchanges, and restocking fees, please see our Returns & refunds policies.