Shipping policy

We ship with USPS and UPS depending on the destination and the products ordered. Every service we provide comes with tracking and up to $200.00 of insurance.

Complimentary Shipping Thresholds:

USPS Ground Advantage (U.S.): Complimentary on orders over $100.00.
UPS International: Complimentary on orders over $350.00.
- Please note: Duties, taxes, and import fees may apply and are the responsibility of the recipient.

Most items will ship within one business day (Monday to Friday, excluding holidays), though we often get orders out the same day if placed by 2 PM Pacific time.

Please note that fine art pieces valued over $500 ship separately via complimentary UPS Expedited insured service with adult signature required. Split shipments will be dispatched simultaneously.

Shipping Costs:

Shipping costs are non-refundable and are automatically calculated at checkout. Rates can vary based on several factors, including location, weight, dimensions, and shipping method. We offer various shipping options tailored to your needs for speed and affordability, and we do not profit from shipping. You are charged only what the carrier charges.

Depending on shipping rates, your package may be upgraded to a better service at no additional cost to you. For larger orders, we may include signature confirmation free of charge as a deterrent against theft.

Delivery Times:

All delivery date estimates are provided in good faith but are subject to change. For EU and UK consumers: This does not affect your statutory rights. Deliveries will be made within 30 days after the day we accept your order.

Troubleshooting Shipments:

If you encounter any issues with your shipment, such as delays, please contact the shipping carrier directly. Once your package is with the carrier, Last Manner cannot control delivery times or address carrier-specific issues. That being said, we are always happy to assist with tracking updates and help file insurance claims for packages lost in transit, if needed.

Package Security:

Due to the rise in package theft, we strongly recommend having packages delivered to secure locations or ensuring someone is available to receive them. Last Manner advises against leaving packages unattended for extended periods.

While all shipments include tracking and $200 of insurance, this insurance only covers packages while in transit. Once a package is marked “delivered,” insurance will not cover theft or loss.

Insurance and Claims:

If an insurance claim is required, we are happy to assist with the process. Please note that claims can take up to eight weeks to resolve, and we cannot send replacements until the claim is honored and fulfilled.

Should a replacement be issued, Last Manner reserves the right to use any shipping method available.

If you need assistance with a delivery issue, please email us at support@lastmanner.com and we will do our best to help.

International Orders:

We do not ship knives internationally.
We ship UPS only.

Customs duties, taxes, and fees may apply. These are determined by your country and are the responsibility of the recipient. Please be aware that international orders are subject to additional wait times due to customs processing.

If you live outside the USA, you will likely need to clear customs and pay any applicable import taxes. Import taxes are determined by your local government to protect your economy and regulate trade. Clearing customs and paying import taxes is the sole responsibility of the buyer. Last Manner is not responsible for customs procedures or any taxes charged upon delivery of your purchase.

Import taxes are separate from the shipping costs calculated at checkout. These taxes are collected by the carrier on behalf of your local customs authorities. Last Manner has no information on the amount of these charges, as they vary from country to country. Please note that we cannot underdeclare the value of the package; the value on customs forms will match the amount on your invoice.

If items are returned to us due to non-compliance with local laws or failure to pay customs fees, we will deduct these fees from your refund, when applicable.

For details on returns, refunds, exchanges, and restocking fees, please see our Returns & refunds policies.